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Greetings to our valued customers past, present, and future - Thank you very much for looking, and if you have any questions at all, please do not hesitate to ask! Our goal is to ensure that your purchases from us will be the very best that you will ever make on eBay. Have a great day!
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Important Info:
U.S. A. BUYERS- We will ship your item the fastest and most cost effective way possible for you. As the largest stocking dealer in North America for all of the product lines that we carry , in many cases we have the ability to ship your item directly from our affiliate warehouse in the USA, which will get your item to you much faster, plus it will save you money in Duty/Customs charges!!
If our USA warehouse is out of stock, then obviously we will ship it from our Canadian location for you.
CANADIAN BUYERS- Be sure to buy from us here in Canada instead of trying to buy the same item from a US seller- why? You will save a ton of money by not having to pay Duty, Customs brokerage and import taxes. Plus you will receive your item much faster, and most importantly, any warranty issues are dealt with for you by us right here in Canada directly! Your satisfaction is guaranteed, and our #1 priority!
Payment
* Paypal
* Credit card by calling us toll free at 1-877-COOL AXE
- Can. buyers add applicable taxes upon checkout. (GST/PST/HST as it applies to the various provinces in Canada).
- U.S. and Worldwide buyers do not pay tax.
- Your instant payment upon ordering is always appreciated, but you may contact us to arrange payment within 3 days of auctions end. We always leave your positive feedback upon your timely payment.
Shipping:
* Most shipments are done Mon. - Fri. * Free shipping, if stated in a listing, is only valid for buyers in continental Canada & USA and any duty or customs charges to your country are the responsibility of the buyer.
* International buyers must contact us for a shipping quote FIRST before buying if the shipping amount is not shown. BUYERS OUTSIDE OF CANADA ARE RESPONSIBLE TO PAY ANY ADDITIONAL DUTY CHARGES THAT MAY APPLY. CHECK WITH YOUR LOCAL CUSTOMS OFFICE IF YOU ARE UNSURE.
* Please note that we always ship within 1 to 2 business days where possible. If you purchase & pay for an item on Thurs or Fri, then in most cases, it will ship out on the following Monday for you.
* All of the shipping prices shown include full insurance, quality inspection, packaging & handling, and we pride ourselves on having the lowest shipping prices possible.
* When rating us for shipping time please rate us on how fast we get your order to the shipping company, and NOT how fast the post office or shipping company gets your item to you, as we have no control over that, or any delays that may arise at Customs, etc.
METHODS OF SHIPPING-
1. CANADA- Shipments within Canada are via Fedex or Canada Post. (3-9 days delivery is average, and even faster the closer you are to Ontario)
2. USA - Shipments to the USA are via Fedex or Canada Post/USPS and they quote the average delivery time averages to be 7-14 business days, depending on Customs and location, and please keep in mind that items going into the USA from Canada may be delayed slightly by Customs. If you live in the USA and need your item faster, PLEASE ASK, and we will give you a quote fror a higher level of shipping if it is not already shown.
3. USA TO THE USA - This service is available in some of our listings to our U.S. buyers, and in many cases is at no extra charge when items are shipped via UPS directly from our warehouse locations in the U.S.A. - Our U.S. buyers really love this service that we offer, as they save loads of time in transit, and money in duty charges, etc by having their item shipped directly to them from the U.S. (This service is only available if the item is in stock in our US locations- please inquire)
Returns:
Items shipped from us here in Canada-
14 day Return Policy:
If you have a problem with an item that was shipped by us here in Canada, you MUST notify us immediately when you receive it, first before returning it, to obtain an RA number.
14 days starts when you receive the item, and allows you a few days to inspect your item, and still get it shipped back to us within 14 days of your receiving the item. Returns are normally handled with your money refunded, less the shipping charges BOTH WAYS, or if the item requires an exchange, we are happy to do that for you as well, depending on availability. After contacting us prior to returning your item, and a return is authorized, we will give you the RA (Return Authorization) number that you must affix to the package. Any returns arriving without this number will be refused and sent back. NO EXCEPTIONS.
(NOTE: Please understand that "buyers remorse" is not a valid reason for returning an item). Returns must have all of the original packaging, warranty papers, original strings still in place, pick guard plastics still in place, etc. When returning an item, the Shipping/ Handling both ways is NON refundable, unless in rare cases, the item was received not as described or damaged, in which case the shipping is on us, and we will look after notifying the shipping company for reimbursement if necessary.
We will always try to make it easy for you, and if a simple repair or adjustment is required, such as sending you a missing or replacement part, or guiding you through an adjustment procedure, etc, we will do that for you first. If you decline having us send the parts to you for an easy fix and still want to return your item, then shipping both ways is non refundable, as we have done everything possible to make it right for you, and meet the listing description terms.
If you have any questions, or encounter any problem please be patient and email us at: axe.n.gear@sympatico.ca. We promise to try our best to answer your questions or resolve your issues, and we will always go the extra mile and strive to make your experience with us a positive one.
Items direct shipped to the USA from our warehouses in the USA-
14 Day Return Policy:
If you have a problem with an item that was shipped through us or our affiliate warehouses in the USA, you MUST notify us immediately when you receive it, first before returning it, to obtain an RA number.
14 days starts when you receive the item, and allows you a few days to inspect your item, and still get it shipped back to us or the warehouse it was shipped from within 14 days of your receiving the item.
In the extremely rare event that you encounter a problem with your item that was direct shipped to you from the U.S., (ie, damaged or not as described) just contact us first, and we will give you the Return Authorization number, and it will go back to them for a replacement. It must have all of the original packaging, warranty papers, original strings still in place, pick guard plastics still in place, etc. Please understand that "buyers remorse" is not a valid reason to return an item, and all returns to our US supplier will be fully inspected before a replacement is sent out. We will pay the return freight, and work with you to ensure you a top notch, professional buying experience. Refunds can only be allowed if a replacement item is not available.
Feedback & Payment:
* We would appreciate your immediate payment after your purchase, and we always leave you positive feedback upon your timely payment. You wouldn't buy from a store and leave without paying first, so we appreciate your immediate payment upon purchase.
* To pay by Credit Card, you will need to simply call us to do this, as eBay's checkout system does not support credit cards in most cases.
* Before leaving feedback, please give us a chance to work with you, and we give you our word that we will do everything in our power to ensure your complete satisfaction. Negative feedback solves nothing- contact us first if you have a problem, and we will make it right for you!
Check out www.leavingfeedback.com for great info on eBays feedback system.
* If you feel that the quality of service provided deserves a “five star” rating, please take a minute to do so.
* Your positive feedback and “five star” rating on all aspects of this transaction are very important to us. Anything less than a five star rating may result in penalties to us from eBay, as well as eventual higher costs to the customer. Although a 4 out of 5 may sound like a good rating, eBay will penalize any seller that falls below an average of 4.8.
* Five star ratings eventually reflects lower fees by eBay resulting in our ability to maintain lower prices for you.
* If you feel that a “five star” rating is undeserved, please let us know why, so that the next transaction will completely satisfy you.
To all of our valued customers- Thank you very much for looking, and if you have any questions, please do not hesitate to ask! Our goal is to ensure that your purchase from us will be the very best one that you will ever make on the internet, whether you choose to buy from our website store or here on eBay. Have a great day!
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