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Who are we?

The Arcuri family has been in the textile industry since the early nineteen hundreds. I, Frank Arcuri opened my jewelry store, independently from my family, in 1985. Now being a third-generation retailer, I have learned what it takes to meet my customer needs. I prefer to treat people the same way I would like to be treated; with fairness, honesty and respect. Always give people a little more than less. We are all about quality, value and service. I am nationally known for award-winning jewelry designs and fine craftsmanship. My career in jewelry has encompassed the complete process of selling, making and repairing jewelry from the initial design phase through the full scope of manufacturing. I have studied elements of design and rendering at the Ontario College of Art and George Brown College of Applied Arts And Technology in Toronto. I am actively involved with 3D modeling as well as computer-aided design and manufacturing aspects custom jewelry. Being a member of The Canadian Jewelers Association among other associations, Arcuri and on-line arcuri.ca is a full service retail trade shop in gold and platinum fabrication. Arcuri has long been known in the Canadian Jewelry industry as the source for the best and newest products coupled with the most knowledgeable staff, superior customer service and competitive pricing. "Quality is remembered, long after price is forgotten". ***A personal response is always replied to your message or email received. Typically within hours or less. Seven days a week 9am to 10pm eastern.

Now that you have won the auction, what happens?

If you are the winning bidder – or have used the Buy It Now feature – your item is now reserved for you.
• You will receive a “Congratulations, You’ve Won…” email from us within minutes of the auction closing. It will have detailed instructions for completing your purchase.
• If you don't receive an email from us after 12 hours, please contact us through eBay "Ask Seller A Question" Most winners use our ClickOut service, where you can pay with a credit card or a money order. If you pay with a credit card, ClickOut will NOT instantly process the payment. You will see the message “ORDER PENDING: PAYMENT IN PROCESS” along with your electronic invoice. Please allow up to two additional days for credit verification. Once verified, your credit card will be charged.
• Your order will ship within 1-3 business days upon verification of payment. Unless there is a problem, you will not hear from us until you receive a shipping confirmation email.
• The shipping confirmation email will be sent to you the night of the shipment. Only shipments within North America will receive a tracking/confirmation number.
• Delivery time is 2-10 business days, provided you are a resident of Canada or the continental US. All other shipments may take longer.
• Shipping charges will be combined and discounted for multiple purchases on the same order when you use our ClickOut service.

Frequently Asked Questions

Payment FAQ

• How do I pay for an item I won?
  You will receive an email of congratulations containing instructions on how to pay for your winning bid. Please be patient, it may take up to 24 hrs to be sent to you. You can also pay for your auction by following this link:
  
• I used your ClickOut service, did my payment go through?
  If you have received an order number after you completed the ClickOut service, we have received your payment. Leaving your payment in our ClickOut service does not mean it is instantaneously processed. We usually process your order within 2-4 business days. Once we have processed your Visa, MasterCard, or money order, we will send you an email with the tracking number of your package. If we had a problem processing your payments, we will let you know via email.

• I am In Canada, what is my total?
  If you are a Canadian winner, we will bill you in Canadian dollars at the current exchange rate and include any applicable taxes.

• Where do I send my money order?
  Please send your International money order to:
  Arcuri 
  61-130 Bass Pro Mills Drive
  Concord, Ontario, Canada 
  L4K 5X2
  If you purchase a Postal money order and sent it to us with an incorrect amount, we cannot cash it and will have to return it to you.

Shipping FAQ

• How much is shipping?
  The shipping charge is located both on the auction page as well as totaled when you use our ClickOut service. All of our items are insured.

• How long will shipping take?
  We are in Canada and use UPS, Xpresspost / Priority or Air Mail Service for North America, Air Mail for International.
  UPS or Xpresspost / Priority or Air Mail generally takes 2-10 business days.
  Air Mail can periodically take up to 6 weeks, but typically 2 weeks to arrive.
  These times are approximate and can change based on geographical distance from Ontario, Canada.

• When was my item shipped/ What is my tracking number?
  You will receive an email with the tracking number when your item has been shipped. We also provide the link to the Canada Post web site so you may track your package. Alternatively, you can track your package on the USPS or UPS web site as well. We insure all of our items. We typically do not ship on Saturdays, Sundays, Mondays or Holidays.

• Will you combine shipping charges?
  Yes, when you use our ClickOut, it will show you the discounted total shipping for all your auctions.  

• Will I be charged tariffs and/or duties?
  Many countries impose their own duties, tariffs, taxes, etc. on items being shipped from a foreign country. Every country is different. We are not responsible for your country’s imposed taxes and other charges. We always ship our items with proper documents and always state the value of the goods as well as the contents of the package.

• When do you/please provide feedback
  We always reciprocate positive feedback at the end of the transaction. We want to be sure we leave the opportunity for our buyers to approach us with any issues or problems up to the end of the transaction and that we have the opportunity to fix any problems that may occur between payment and receipt of the item.
  Our feedback is very important to us and we always try to have a positive end to every transaction. If you have a problem, a simple email or phone call is all it takes to resolve the problem before posting negative or neutral feedback.

• What if I'm unhappy with my auction item?
  
  Exchange Policy
  
  Auction items can be returned for replacement or repair only if defective.  If the item you receive is not in satisfactory condition, email us within 5 days of receipt of the item for return instructions. We will exchange, repair, or, if the item is no longer available, issue a refund. Items can be returned ONLY if they are in as-sold condition and in the original packaging. Ship the item(s) in a shipping box, prepaid and insured. Mark the shipment "Canadian goods being returned". We do not accept collect packages. Items will not be accepted back without prior contact & a Return Merchandise Authorization (RMA) number.
  
  All new items, unless otherwise noted in the description, include the manufacturer's warranty.
  Shipping, duty, brokerage, & insurance charges are non-refundable.
  
  Sorry, exchanges will not be handled at of our retail location.
  
  
  Favorite Links
  

  www.ARCURI.ca
  

  www.ARCURIAUCTIONS.com